![]() Aside from a handful of jobs with minimal human interaction, the vast majority require advanced soft skills to deal effectively with customers or clients, coworkers, managers, and other stakeholders. Retail sales, for instance, requires the ability to listen carefully to what a customer says they want and “read” their nonverbal cue to determine what exactly to say and how to say it in order to close the deal with a purchase. Key among these is skill in speaking to and conversing with others in person. Your professional success depends on having advanced people or soft skills because most jobs require you to talk to people. Understand how to communicate on the phone.Learn how to improve conversation skills.Examine how communication skills are affected by technology.Identify the five parts of a conversation. ![]()
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